Want to check the status of your order?

Please login to your account and check the status under Order History.

If you placed your order as a guest, please contact a customer service representative at: (888) 932-7472 or HRCcustomercare@apisource.com to track your order.

Order Confirmation

After you place your order you will receive two emails, the first confirming your order and the second notifying you when your item is shipped.

Order Tracking

You can check the status of your orders by clicking on "Sign In" and signing in to your account. If an order is outstanding, you'll see its details. If you have more than one outstanding order, go to your Order History page.

On the Order Details page, you'll see the items in the order listed as well as the shipping address, shipping method, payment details, and any return or exchange information.

Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for each.

Change in Your Order Status

Occasionally, we run out of certain items that are in high demand. If an item that you ordered is not in stock, we'll notify you by e-mail immediately.

Sometimes, an item is permanently out of stock, so we must cancel the order for it. In this case, if you paid with a credit card, we won't charge you for the item or any related taxes or shipping and handling charges.

When you register and create your account with the HRC Store, we'll remember your information so that the checkout process is a breeze. You'll be able to store all your addresses and check your order history, too.

Here are some frequently asked questions:

Can I place an order without registering?

Yes, you can. You can also check your order status by contacting a customer service agent (via phone or e-mail) without registering. However, registering will give you access to more information about your order and make future visits to the website more efficient.

What will you do with my information after I register?

Personal information relating to you and your order history are only available to you if you provide the correct password that you created. After providing your password, you can edit or delete your information at any time from your account page. For more information on our privacy policy, click here.

What if I forget my password?

Use the “Forgot password” link on the login page to reset your password by email.

When I enter my name during registration, is it secure?

We use industry-standard security measures to protect the security of your online order information.

After I register, will I receive HRC Storemail or e-mail promotions?

Yes. When you register or place an order with us, you're automatically added to our mailing list. If you'd like to be removed, just let us know.

Most purchases are shipped by UPS or USPS from our warehouse within 5 business days from receipt of order. Please note that we can only ship to PO Box addresses via USPS. We cannot ship Express Delivery to U.S. territories, Alaska, Hawaii, APO/FPO or PO Box addresses. Please contact Customer Service for shipping rates outside of contiguous 48 states or check shipping in the cart during checkout.

For shipping to U.S. Military Bases

Please contact us via email or telephone to place your order. This order will ship via USPS unless otherwise requested.

Standard Shipping Rates (5-7 business days)

Ground shipping via UPS or USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

Express Delivery

We are able to expedite orders for an additional charge. Express shipping via UPS or USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

For express delivery, orders must be received Monday through Friday by 11 am ET.

We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is First Class mail through the United States Postal Service.

HRC Store shop accepts the following cards:

• Visa
• Mastercard
• American Express
• Discover

Sales Tax

Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where required.

For purchases made in Canada, we collect duty and GST where applicable.

Multiple Shipments

If your order is sent in multiple shipments (either to the same destination or to different ones), your credit card will be charged separately for each shipment.

Online Purchases

To return item(s), fill out the return form that was sent with your order. For your convenience, you can print out a return/exchange form here if you cannot locate it. Items can be returned/exchanged unwashed, unworn, and undamaged, with tags still attached, within 30 days of original purchase date. Proof of purchase is required.

Exchanges and returns should be shipped to the following address:
HRC Store
Customer Returns
10001 Aerospace Road, Suite 104
Lanham, MD 20706

Shipping Charges

Shipping charges for returned items and exchanges, as well as initial shipping fees are not refundable. Shipping charges are refunded only if:

• the carrier loses the package
• an item was shipped damaged or defective
• an item was damaged during shipping
• we ship an incorrect item

If the return is a result of our error, you won't be charged for return shipping. Call (888) 932-7472 and we will help you with next steps.

Exchanges

Items can be exchanged unwashed, unworn, and undamaged within 30 days of original purchase date. Exchanges are subject to our regular shipping and handling fees.

Special Order Items

Special order items, such as custom made-to-order t-shirts or personalized products cannot be returned unless there is a manufacturer’s defect or misprint.

Coupon Codes

If you used a coupon code to make your purchase, we will exchange the item for the same style in a different size or color when possible. A previously used coupon code cannot be applied to the sale of a different item.

Please note that coupon codes do not apply to clearance items.

Purchases made online may only be returned by mail. For more information, please contact us at HRCcustomercare@apisource.com or call (888) 932-7472.

We are able to ship to dozens of countries around the globe. If you do not see your country as a ship-to option during checkout, please let us know by contacting our customer service representatives.

Customers will be responsible to pay for all duties, customs charges, and/or fees over and above the actual shipping cost of the item.

All orders are billed in U.S. dollars. For more information, please contact us at HRCcustomercare@apisource.com, or call at (888) 932-7472, from 8:30 a.m. to 5 p.m. (EST).

If you want to send an item as a gift, please look for gift options during checkout (such as including a gift receipt). If available, you can add a personal message to the packing slip at no extra charge and include a gift receipt (we'll remove the prices).

Coupon Codes

Coupon codes can be applied to an order via the promo code box in your cart or during checkout (depending on your theme). Please note that there is a limit of one promotional code per order. Promotional discounts apply to merchandise total only and may not apply to shipping, handling fees, or taxes.

HRC Store carries a variety of T-shirt types. The regular cotton T-shirts are larger standard sizes. The fitted ones run quite small, so you may want to order at least one size larger than usual. Each product page includes a size chart for more information.

We take pride in the fact that the majority of our items are made in the U.S.A. Our branded merchandise distributor is a Fair Labor Association (FLA) Certified business and uses suppliers dedicated to the principles of fair labor and responsible sourcing. Our first priority is to source products made and decorated in the United States. If an item cannot be produced domestically, our commitment to social compliance standards ensures high levels of safety and compliance are met for all merchandise.